Returns, refunds & cancellations

Request a return or cancellation

Contact support with your order reference, item, reason, and preferred outcome. Phase reviews the request against the agreed order terms and applicable law. Obtain confirmed return instructions before shipping equipment; the return address may differ from the supplier or operator address.

Product-specific terms

Return windows, condition requirements, return freight, and any permitted restocking charge must be stated in the applicable written purchase terms. If they are not clear, request them before paying. A charge or exception is not created merely by appearing on this page. Faulty, incorrect, or misdescribed goods may carry statutory remedies regardless of discretionary return arrangements.

Engineering services and digital materials

Ask support to cancel or change a lab request before work begins. Payment for completed work, deposits, custom procurement, and any refund depend on the agreed scope and mandatory rights. No waiver of a cooling-off right or digital-content cancellation right is inferred solely from using this website.

Approved refunds are handled through the payment process for the order. Timing depends on the provider and financial institution; support can confirm the status and reference. Never send full card details through the contact form.